Terms & Conditions

These general terms and conditions ("Terms") govern your use of the Little Pawhouse website and services. By accessing our website or placing an order, you agree to comply with these Terms in full. Please read them carefully before shopping with us.

1. Products & Services

Little Pawhouse offers a selection of pet-related products as described on our website. We reserve the right to:

  • Update or discontinue products at any time

  • Adjust prices, promotions, and offers without prior notice

  • Correct any typos, inaccuracies, or technical errors that may appear on the site

All product descriptions and images are for informational purposes only.

2. Orders

Order Confirmation

When you place an order, you will receive an email confirming receipt of your order. This confirmation does not constitute a binding contract.

A binding agreement is formed only after your payment is approved and we have processed your order.

Order Refusal

We reserve the right to cancel or refuse any order due to:

  • Suspected fraud or misuse

  • Pricing or stock errors

  • Other reasonable concerns

If an order is canceled after payment, you will be refunded in full to your original payment method.

3. Pricing & Payment

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

All prices are listed in USD. Payment must be authorized before the order is dispatched.

In case of a clear pricing error on our website, we reserve the right to cancel your order and refund your payment.

4. Shipping

We only ship within the United States.
Please refer to our Shipping Policy for full delivery terms.

Little Pawhouse is not responsible for delays caused by third-party carriers once your package has been handed over to the shipping partner.

5. Returns & Store Credits

We offer a 30-day return window for eligible items. The item must be:

  • Unused

  • Fully unopened and sealed

  • In its original, undamaged packaging

Please refer to our Return Policy for full instructions and conditions.

Important notes:

  • Customers pay for return shipping

  • A $25 restocking/administrative fee is deducted from the store credit

  • We only issue store credit – no refunds to the orginal payment method are given for change-of-mind returns

  • Faulty or damaged products are handled separately and may be eligible for a refund or replacement

6. Limitation of Liability

Little Pawhouse is not liable for:

  • Website outages or technical errors

  • Loss of data due to third-party systems

  • Delays caused by shipping carriers

We make every effort to maintain a reliable website and service experience, but cannot guarantee uninterrupted access.

7. Intellectual Property

All content on the Little Pawhouse website—including images, graphics, branding, text, and layout—is the property of Little Pawhouse. It may not be copied, distributed, or reused without our written permission.

8. Changes to These Terms

We may update these Terms at any time. Continued use of our website and services after changes means you accept the new terms.

We recommend reviewing this page periodically for any updates.

9. Governing Law & Disputes

If you have a dispute, we ask that you first contact our customer service team at support@littlepawhouse.com to attempt a resolution.

If a resolution cannot be reached, the matter may be settled through legal proceedings in accordance with applicable U.S. law.

Need Help?

Our support team is here if you have any questions about your return.

Email: support@littlepawhouse.com

Address: 22 E Main St, Middletown, NY, 10940, United States

Support Hours: 8:00 AM – 5:00 PM (EST) We respond within 24 hours on business days